EVOWallet - evowallet.com

**kiatsiang** · 30-04-09, 22:23

Originally Posted by lemon_1800

Now more than 7 hours passed and LR has not arrived at my account from real-exchanger.com. Anyway, I still hope they will process my withdraw request by tomorrow.

You are testing a new exchanger site with the evo exchanges? I did see this exchange site in the evowallet site before, i think it should be a trustable one, if not you can file the report to evo, and evo may return back the money to you.

**Devesh** · 01-05-09, 03:44

Originally Posted by kiatsiang

Originally Posted by lemon_1800

Now more than 7 hours passed and LR has not arrived at my account from real-exchanger.com. Anyway, I still hope they will process my withdraw request by tomorrow.

You are testing a new exchanger site with the evo exchanges? I did see this exchange site in the evowallet site before, i think it should be a trustable one, if not you can file the report to evo, and evo may return back the money to you.

Is that right? I thought that EVO will not return back the money to us. Perhaps, I read something like that on the EVO site only.
By the way, I also want to get encashment of my LR funds, only very samll amount to India. I think that LR does not send funds to Indian bank account. So for that also I will have to get exchange?

**kiatsiang** · 01-05-09, 05:57

Originally Posted by Devesh

Originally Posted by kiatsiang

Originally Posted by lemon_1800

Now more than 7 hours passed and LR has not arrived at my account from real-exchanger.com. Anyway, I still hope they will process my withdraw request by tomorrow.

You are testing a new exchanger site with the evo exchanges? I did see this exchange site in the evowallet site before, i think it should be a trustable one, if not you can file the report to evo, and evo may return back the money to you.

Is that right? I thought that EVO will not return back the money to us. Perhaps, I read something like that on the EVO site only.
By the way, I also want to get encashment of my LR funds, only very samll amount to India. I think that LR does not send funds to Indian bank account. So for that also I will have to get exchange?

I am not really sure about that, just i see in some other forum before that someone said that when they being scammed by the exchanger site, the file complains to evowallet and able to get the money back. Is this rules recently changes already?

**lemon_1800** · 01-05-09, 06:50

Actually, according to the TOS of Evo, once we are scammed, we cannot get back our money or money is refundable. But only once when I was scammed by Ecuex.info they refunded my money from their pocket i.e. we can say a promotional offer. But now our fund is not refundable (that is what Evo TOS says)

**vimstar2** · 01-05-09, 07:43

this is really a pathetic condition lemon. anywyas i have not tried this site for exchange at all. i just have 2 USD in my evo account.

**lemon_1800** · 01-05-09, 08:55

Friends, now more than 18 hours passed since I withdraw my LR, but it's still showing pending status and LR hasn't arrived in my account. I wonder if "real-exchanger" is a scam or what. This is very new exchanger so there is no point my order is waiting in queue. Hopefully, they will process it before 24 hours.

**hyxfei** · 01-05-09, 10:37

Originally Posted by lemon_1800

Friends, now more than 18 hours passed since I withdraw my LR, but it's still showing pending status and LR hasn't arrived in my account. I wonder if "real-exchanger" is a scam or what. This is very new exchanger so there is no point my order is waiting in queue. Hopefully, they will process it before 24 hours.

ah. i just thought you have received the money from real exchanger already. do they need you to wait so long? oh..i'm worry about it also.

**kiatsiang** · 01-05-09, 11:20

Originally Posted by lemon_1800

Friends, now more than 18 hours passed since I withdraw my LR, but it's still showing pending status and LR hasn't arrived in my account. I wonder if "real-exchanger" is a scam or what. This is very new exchanger so there is no point my order is waiting in queue. Hopefully, they will process it before 24 hours.

I am waiting for your good news about your exhanges. May be today is public holiday, the site admin is not online to make any pending process? Since you said there are just started and small, so, their admin is not professional as well.

**lemon_1800** · 01-05-09, 11:50

Well, it seems the admin is not professional, otherwise he should have processed it by this time. Now it's almost 23 hours. To access Internet, public holiday is not really a reason. Anyway, I will wait until tomorrow i.e. for 48 hours, then I will send a support ticket to Evo wallet asking them to freeze the account of the scammer.

**kiatsiang** · 01-05-09, 15:27

Originally Posted by lemon_1800

Well, it seems the admin is not professional, otherwise he should have processed it by this time. Now it's almost 23 hours. To access Internet, public holiday is not really a reason. Anyway, I will wait until tomorrow i.e. for 48 hours, then I will send a support ticket to Evo wallet asking them to freeze the account of the scammer.

Good, scammer has to be punished. Before that, did you send any email or support ticket to the exchanger site before you do exchanges with them? Now you should send them email to ask about your exchanges status, see whether they reply you or not.

**lemon_1800** · 01-05-09, 17:09

Originally Posted by kiatsiang

Good, scammer has to be punished. Before that, did you send any email or support ticket to the exchanger site before you do exchanges with them? Now you should send them email to ask about your exchanges status, see whether they reply you or not.

I yesterday itself send a support ticket to them asking how many hours it would take to process withdrawal request, though it was claimed, reply would be made in 24 hours, so far there is no any reply (more than 27 hours passed). Nor the LR arrived in my account even after 31 hours. Now I feel it's a scam. I have lost 39.50 Evo. I also sent a support ticket to Evowalet, and waiting for their reply. This time though I believe they are not going to refund me my lost money, I hope at least they will freeze the scammer account.

**kiatsiang** · 01-05-09, 17:52

Originally Posted by lemon_1800

Originally Posted by kiatsiang

Good, scammer has to be punished. Before that, did you send any email or support ticket to the exchanger site before you do exchanges with them? Now you should send them email to ask about your exchanges status, see whether they reply you or not.

I yesterday itself send a support ticket to them asking how many hours it would take to process withdrawal request, though it was claimed, reply would be made in 24 hours, so far there is no any reply (more than 27 hours passed). Nor the LR arrived in my account even after 31 hours. Now I feel it's a scam. I have lost 39.50 Evo. I also sent a support ticket to Evowalet, and waiting for their reply. This time though I believe they are not going to refund me my lost money, I hope at least they will freeze the scammer account.

I am sorry to hear that you may get scammed by this exchnager site. You have done a fast action to report it to evowallet for freezing their accounts, as this will prevent them from getting the money away, if the money is still with them, i think evowallet may also returened back the money to you.

**vimstar2** · 01-05-09, 18:49

anyways is evowallet aware of this fraud site?
what a bad luck to you lemon by the way. you can just try out exchanging some small amount and check next time.

**lemon_1800** · 01-05-09, 19:10

I said I sent a support ticket to Evo just a few hours ago, and I'm waiting for their reply. Usually it takes 24 hours for Evo wallet to reply. I hope they will take some action against it. I will be glad if they refund my Evo, though I have very less chance because in Evo site home page they have clearly written similar to "no chargeback or refund can be made".

**archy22** · 02-05-09, 04:10

well this is not ethical if you really think from the customer view point.
even in business one of the moral values is the customer satisfaction

**wanted123** · 02-05-09, 07:04

Originally Posted by archy22

well this is not ethical if you really think from the customer view point.
even in business one of the moral values is the customer satisfaction

I agree customer satisfaction but since they gave tht no refund no charge back and that is your duty to avoid scammer that is why we say we should collect first then back since except paypal and ap has charge backs.I hope that evo admin will bring the same step to evo like pp so that customers will be happy in future

**lemon_1800** · 02-05-09, 07:08

I got a reply from Evo wallet that they are not responsible for the exchangers in their directory. Anyway, they asked me to wait for a week, and until then if they don't process my request, they will try to contact the exchanger to see what they can find out. Anyway, they are quite clear they are not going to refund in case if I got scammed. Let's wait one week.

**hyxfei** · 02-05-09, 07:37

Originally Posted by lemon_1800

I got a reply from Evo wallet that they are not responsible for the exchangers in their directory. Anyway, they asked me to wait for a week, and until then if they don't process my request, they will try to contact the exchanger to see what they can find out. Anyway, they are quite clear they are not going to refund in case if I got scammed. Let's wait one week.

yes. evo have stated this on the site already so even that's they did you a favor to contact that exchanger. though they have right to refund you they won't.

**archy22** · 02-05-09, 09:04

oh thats a very bad thing that happened to you now lemon,
Anyways i hope you will be able to get your money exchanged through that new site. did you send them a message to enquire when are they going to make the payments?

**lemon_1800** · 02-05-09, 12:42

Originally Posted by archy22

oh thats a very bad thing that happened to you now lemon,
Anyways i hope you will be able to get your money exchanged through that new site. did you send them a message to enquire when are they going to make the payments?

I already sent them 3 support tickets asking them how many hours it takes to process withdrawal request, but so far no reply.