I don't know about your host. I'd like you to check more reliable hosts. The one I am using and you can rely on is 4Goodhosting.com. They offer cpanel VPS host for a reasonable prices. The performance is world class and I can say that there are no outages. Their support is 24 hours online and then my emails has been responded in amazingly few minutes often with full solution. Very happy with them. Just try them.