Do you get that problem in PIN code ??

**moustafa** · 20-02-08, 18:20

I get a problem today when i tried to access my e-gold account , its requesting me to enter the pin code although i remove that option from my account then i can't access my account so do you get something like that too ??

**zerohour** · 22-02-08, 04:10

never meet this kind of problem, and I think the pin-code is
One of the security procedur that e-gold use every time you try to access to your account, I do not know why you have disabled this option?

**alec11** · 22-02-08, 05:52

You can try clearing your cookies and cache.
Or maybe you should try contacting egold customer support to ask them why you can't access your egold.

**moustafa** · 23-02-08, 20:17

Originally Posted by alec11

You can try clearing your cookies and cache.
Or maybe you should try contacting egold customer support to ask them why you can't access your egold.

i tried doing that but nothing new happens except that i have to type my account number everytime i join ..

**emotions** · 24-02-08, 08:56

no i didn't face this problem but why you do that in the first place don't remove the pin code options it is important for you to get more security
since my E-gold get hacked i use this service all the time..

**moustafa** · 24-02-08, 15:41

Originally Posted by emotions

no i didn't face this problem but why you do that in the first place don't remove the pin code options it is important for you to get more security
since my E-gold get hacked i use this service all the time..

maybe it helps but its hard to open your mail for the code each time you try accessing your account

**akulho** · 24-02-08, 23:22

E-gold always ask for PIN code when an account registered there accessed by a computer via IP that is different from the IP when that account was registered. I think it's a neat feature from e-gold so that if your e-gold account was accessed by other people they will get difficulty to get the PIN code from your email (unless your email address is already hacked).

**moustafa** · 25-02-08, 14:12

Originally Posted by akulho

E-gold always ask for PIN code when an account registered there accessed by a computer via IP that is different from the IP when that account was registered. I think it's a neat feature from e-gold so that if your e-gold account was accessed by other people they will get difficulty to get the PIN code from your email (unless your email address is already hacked).

yes , but the problem if the mail is hacked so nothing can be done whether if i stop the pin code option or not .

**paramita0101** · 25-06-08, 17:13

Originally Posted by moustafa

I get a problem today when i tried to access my e-gold account , its requesting me to enter the pin code although i remove that option from my account then i can't access my account so do you get something like that too ??

o, yes..most of the time i face the same problem. I can't check my e-gold account anytime. That is the main cause that I did not like e-gold. I love to use paypal.

**natalike** · 13-07-08, 19:02

I also get that same problem everytime I login. Everytime I login it says: pin code has send to your egold mail address. We identified a change in your IP address. I really hate it as i always have to go to my mail to get the pin. I also prefer alertpay and paypal, much simplier and less fees

**moustafa** · 10-09-08, 05:06

Originally Posted by natalike

I also get that same problem everytime I login. Everytime I login it says: pin code has send to your egold mail address. We identified a change in your IP address. I really hate it as i always have to go to my mail to get the pin. I also prefer alertpay and paypal, much simplier and less fees

you can disable that option from your account .
and then you will access your egold account without any codes .

**sgwei** · 16-02-09, 14:45

Originally Posted by moustafa

I get a problem today when i tried to access my e-gold account , its requesting me to enter the pin code although i remove that option from my account then i can't access my account so do you get something like that too ??

I have not encountered such a situation as you, I enter the PIN code, if correct, will enter the account.